Conclusion !!! :)

FINALLY!! It almost end of my Business Research individual assignment.


Based on my research on KFC at KL Sentral, 37% of the services are taken more than one minute, 45% of the services are taken more than two minutes, 9% of the services are taken more than three minutes, 6% of the services are taken more than four minutes and 3% of the services are taken more than five minutes.


As the results as shown that it's not consistent. Most of the reasons is because they are taken more time to think about how many amount of food and beverages that they need to order. Futhermore, the number of customers on KFC for lunch time hour compare with the normal hours is definitely have a big different.


In conclusion,to improve the speed of customer services on KFC, they might allocate the employees on every single counter more frequently for the purpose of speed up the customer service especially when lunch hours on 12pm to 2pm that the white collar workers can enjoy their meal faster and have more time to do for others things to relax themselves.


Due to the KL Sentral is located on the areas that have many white collar worker whose working on, hence these group of people will be more prefer to have lunch on there compared to others place. This is because of it's nearby to their working place and also is faster and cheaper price.

KFC's services Analysis Chart

Tang Tang~~~

The pie chart at above (Time Extent of Service) shows the percentage of more than 1 minute to more than 5 minutes of customers's services of KFC @ KL Sentral on 29th June 2013 from 12pm to 4.45pm. We can see that the customer's services on KFC counter mostly are within 1 minute to 3 minutes. Furthermore, the number of times if more than 4 minutes and 5 minutes are seldom compared to others data.

Data Analysis of KFC's Observation !!

Length of time of KFC’s services for each customers
Period          (seconds) No.of  customers	1	2	3	4	5	6	7	8	9	10
1	138	304	125	157	179	219	89	76	180	98
2	81	134	178	167	60	72	262	145	240	131
3	95	118	65	120	86	178		151	141	180
4	76		143		100			177		120
Total	390	556	511	444	425	469	445	549	561	529

The table in above show that the length of time of KFC's services for every customer in 10 periods.

 - 390 seconds is used  to serve 4 customers in period 1.

 - 556 seconds is used to serve 3 customers in period 2.

 - 511 seconds is used to serve 4 customers in period 3.

-  444 seconds is used to serve 3 customers in period 4.

-  425 seconds is used to serve 4 customers in period 5.

-  469 seconds is used to serve 3 customers in period 6.

-  445 seconds is used to serve 3 customers in period 7.

-  549 seconds is used to serve 4 customers in period 8.

-  561 seconds is used to serve 3 customers in period 9.

-  529 seconds is used to serve 4 customers in period 10.

Frequencies
Time (minutes)	Frequencies
>1	13
>2	16
>3	3
>4	2
>5	1

The table above shows the frequencies of KFC's services from more than one minute to more than five minutes..

Observation in KFC @KL Sentral

Approximately 11.40am I arrive at KFC. Then, I bought my KFC's lunch before start recording videos.

There are have lot of customers since the lunch time is around the corner.

After that, I have found a place that have a plug for me to charge my laptop and easier me to record the videos.

My research will be carried out by taking 15 minutes per videos that I recording for total 10 section by using my smart phone. I had done 10 videos capture on 12pm to 4.45pm at KL Sentral. Observation can be made through 10 videos after completion of recording 10 videos.

Story of KFC

Business Research on KFC KL Sentral

Hi,boys and girls..uncle and aunties..welcome to my blog and thanks for browsing my blog!!

I'm Wong Chun Weng(Juro) - 12WBA09065, a student from Tunku Abdul Rahman University College(TARUC) and taking the course ABDM 4064 Business Research.

Recently I'm doing my coursework for this subject. I had decided to choose KFC which located at KL Sentral for my business research company. The topic that I adopted is to identify the service speed of KFC. This is solely for my assignment purpose.



                                                       KFC @ KL Sentral Outlook ~~

                                                       KFC Counter @ KL Sentral ....

                                               
                                                          KFC Daily Menu .....