Conclusion !!! :)

FINALLY!! It almost end of my Business Research individual assignment.


Based on my research on KFC at KL Sentral, 37% of the services are taken more than one minute, 45% of the services are taken more than two minutes, 9% of the services are taken more than three minutes, 6% of the services are taken more than four minutes and 3% of the services are taken more than five minutes.


As the results as shown that it's not consistent. Most of the reasons is because they are taken more time to think about how many amount of food and beverages that they need to order. Futhermore, the number of customers on KFC for lunch time hour compare with the normal hours is definitely have a big different.


In conclusion,to improve the speed of customer services on KFC, they might allocate the employees on every single counter more frequently for the purpose of speed up the customer service especially when lunch hours on 12pm to 2pm that the white collar workers can enjoy their meal faster and have more time to do for others things to relax themselves.


Due to the KL Sentral is located on the areas that have many white collar worker whose working on, hence these group of people will be more prefer to have lunch on there compared to others place. This is because of it's nearby to their working place and also is faster and cheaper price.